I’m really not a fan of the telephone: give me good-old when-I-get-to-it email any day, y’know? (People at work long ago got used to the idea that I intentionally sit with my back to the phone — so I never even have to see the red “voicemail message waiting” light. They all email me, even the ones who work in the next cubicle.)
Under the circumstances, it might surprise you that I signed up for Google Voice (even more assumption that I might use the telephone?!?)… at least until you learn that, among its other features, it includes a speech-to-text translator.
Closed captioning for voicemail messages — zowie!
Needless to say, it’s not perfect. So far the only person who’s left messages for me is my brother, whose voice sounds so much like mine that even I myself can’t tell the difference except by checking to see if my lips are moving.
Alas, this also means that his voice is husky — breath-driven rather than vocal-cord-driven — and this seems to confuse Google Voice quite a bit. In the most recent message, giving me a heads-up about videos from Conan O’Brien’s final show, the transcription software kept “hearing” the suddenly-former talk-show host’s name as “calling O’Brien.” Earlier, I was myself confused by a transcript in which he talked about his recent “conversation with Oscar.” Oscar? I kept asking myself. Who the hell is Oscar? I don’t know any Oscars!
Then I listened to the voicemail. Oh. He had a conversation with our sister.
Another cool thing you can do with Google Voice is get the transcript — and the recording itself — forwarded to you as email: invaluable if you get so few voicemail messages that you almost never visit your voicemail Inbox. (Like, oh, say… like me.) Here’s the text of Google Voice’s own welcome message:
Welcome to Google Voice! Google Voice gives you a single phone number that rings all your phones, saves your voicemail online, and transcribes your voicemail to text. Other cool features include the ability to listen in on messages while they are being left and the ability to make low cost international calls. To start enjoying Google Voice, just give out your Google Voice number. You can record custom greetings for your favorite callers or block annoying callers by marking them as SPAM. Just click on the settings link at the top of your inbox. We hope you enjoy Google Voice.
And here’s the message itself (which of course is perfectly accurate for this occasion, cough):
[Below, click Play button to begin. While audio is playing, volume control appears at left — a row of little vertical bars. This clip is :29 long.]
You notice how the voice suddenly switched from that of a”normal” American to a sort of Central European sound over the course of the last couple sentences? I like to think the original transcription was accurate only for one half of the message, so they went back and re-recorded the other half.
For what it’s worth, the “voice of Google Voice” — the one which walks you through the menus, and such — is that of an actress and voiceover artist named Laurie Burke. What a… what a… what an interesting thing to have on one’s résumé. (Although personally, I’d much rather be known as the voice of the HAL 9000 computer in 2001: A Space Odyssey. “Open my Inbox, HAL.” “I’m afraid I can’t do that, David.”)